Terms & Conditions

Last updated: [Insert Date]

Welcome to ZAYAN. These Terms & Conditions apply to your use of our website zayanstore.com and to any purchase made through our store.

By visiting our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or buying from us.

1. Store Information

This website is operated by LINKD AI Solutions, trading as ZAYAN.

Website: zayanstore.com
Business location: Dubai, United Arab Emirates
Trade license number: 1579253
Support email: zayansupport@gmail.com
Phone/WhatsApp: +971 58 126 2909

2. Products

ZAYAN currently sells the ZAYAN LumiCap Pro, a red light therapy cap designed to support a consistent at-home hair care routine.

We do our best to show product images, descriptions, features, prices, and availability accurately. However, small differences in product appearance, packaging, lighting, color, or design may occur due to screen settings, photography, supplier updates, or product improvements.

3. Health & Results Disclaimer

The ZAYAN LumiCap Pro is a red light therapy hair care product. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease, medical condition, or hair loss condition.

Any results shown on our website, including before-and-after images, percentages, customer examples, or study-based information, are provided for general informational and illustrative purposes only.

Results vary from person to person. Individual results depend on factors such as genetics, age, health, hair condition, consistency of use, lifestyle, and other personal factors. We do not guarantee that every customer will achieve the same results.

If you have a medical condition, scalp irritation, skin sensitivity, are using medication, have had a hair transplant, or are unsure whether this product is suitable for you, you should speak to a qualified healthcare professional before use.

4. Orders

By placing an order, you confirm that all information you provide is accurate, complete, and up to date.

We reserve the right to cancel or refuse an order if:

• The product is unavailable.

• Payment is declined, incomplete, or appears suspicious.

• The delivery address or customer information is incorrect.

• There is an error in pricing, product details, or availability.

• We suspect fraud, misuse, or abuse of our website.

If your paid order is cancelled by us, we will issue a refund to the original payment method where possible.

5. Prices & Payment

All prices are shown on our website at checkout.

We do not currently offer cash on delivery. Orders must be paid through the available online payment methods at checkout.

Prices may change at any time without notice. The final price shown at checkout is the price you agree to pay.

6. Shipping & Delivery

We offer free worldwide shipping.

Estimated delivery times:

• UAE: 5 to 8 business days, with a maximum estimated delivery time of 10 business days.

• Worldwide: Delivery times may vary depending on the country, customs, courier delays, and other factors outside our control.

Delivery times are estimates only and are not guaranteed. Delays may happen due to customs, incorrect addresses, courier issues, public holidays, weather, or other circumstances outside our control.

Customers are responsible for providing the correct name, phone number, email address, and delivery address. If delivery fails because of incorrect information or failure to respond to the courier, we may not be responsible for delays, extra costs, or failed delivery.

7. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must be:

• Unused.

• Unopened.

• In its original packaging.

• In the same condition as received.

• Complete with all accessories, manuals, and parts.

For hygiene and safety reasons, we do not accept returns for opened or used products unless the product is confirmed to be defective.

To request a return, contact us at zayansupport@gmail.com or WhatsApp +971 58 126 2909 with your order number and reason for return.

8. Return Shipping

If your return is approved, ZAYAN will pay the return shipping cost.

Returned products must be packed safely. If the item is damaged due to poor packaging during return shipping, we may reject the return or deduct the damage from the refund where allowed by law.

9. Refunds

Approved refunds will be processed to the original payment method.

Refund processing time may vary depending on your bank, card provider, or payment processor.

Shipping is free, so there is no standard shipping fee to refund. However, any extra fees caused by incorrect customer information, refused delivery, or failed delivery may not be refundable where applicable.

10. Warranty

The ZAYAN LumiCap Pro comes with a 30-day warranty from the date of delivery.

This warranty covers manufacturing defects only.

The warranty does not cover:

• Accidental damage.

• Misuse or incorrect use.

• Water damage.

• Dropping or physical damage.

• Normal wear and tear.

• Unauthorized repair or modification.

• Damage caused by not following the instructions.

• Change of mind after the product has been opened or used.

If you believe your product is defective, contact us within the warranty period with your order number, photos or videos of the issue, and a short explanation.

If the product is confirmed to be defective, we may offer a repair, replacement, or refund depending on the case.

11. Product Use & Safety

You agree to use the product only according to the instructions provided.

Do not use the product if it appears damaged, broken, overheated, wet, or unsafe.

Keep the product away from water unless specifically stated otherwise in the product instructions. Do not attempt to repair, open, modify, or tamper with the product.

ZAYAN is not responsible for injury, damage, or loss caused by misuse, incorrect use, ignoring instructions, unauthorized repairs, or using the product for anything other than its intended purpose.

12. Before & After Images, Reviews, and Testimonials

Our website may display before-and-after images, testimonials, reviews, percentages, or research-based information.

These are used to help explain the product and red light therapy hair care. They do not guarantee that every customer will experience the same result.

If you submit a review, image, video, or testimonial to us, you give ZAYAN permission to use it on our website, ads, social media, emails, and marketing materials unless you ask us in writing not to.

Reviews must be honest and must not contain false, offensive, illegal, or misleading content.

13. Promotions & Discounts

Discounts, offers, and promotions may be changed, limited, or removed at any time.

We reserve the right to cancel or reject discount codes if they are used incorrectly, abused, expired, or applied due to a technical error.

14. Website Content

All content on this website, including text, images, graphics, product descriptions, branding, logos, videos, and layout, belongs to ZAYAN or is used with permission.

You may not copy, reproduce, sell, reuse, or distribute our website content without written permission.

15. Limitation of Liability

To the maximum extent allowed by law, ZAYAN and LINKD AI Solutions are not responsible for indirect, incidental, special, or consequential losses, including loss of profits, loss of data, delayed delivery, dissatisfaction with results, or failure to achieve expected hair results.

Our total liability for any claim related to your order will not exceed the amount you paid for the product.

Nothing in these Terms limits any rights you may have under applicable UAE consumer protection laws.

16. Privacy

We collect and use customer information to process orders, deliver products, provide customer support, improve our services, and communicate with customers.

Please refer to our Privacy Policy for more information about how we collect, use, and protect your information.

17. Changes To These Terms

We may update these Terms & Conditions at any time. Any changes will be posted on this page with the updated date.

Your continued use of our website after changes are posted means you accept the updated Terms & Conditions.

18. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates.

Any dispute relating to these Terms, your order, or your use of our website will be handled by the competent courts or authorities in the United Arab Emirates, unless otherwise required by applicable law.

19. Contact Us

For questions, support, returns, warranty claims, or complaints, contact us at:

ZAYAN
Operated by LINKD AI Solutions
Website: zayanstore.com
Email: zayansupport@gmail.com
Phone/WhatsApp: +971 58 126 2909
Location: Dubai, United Arab Emirates
Trade license number: 1579253